Improving the Audio Visual Unified Communications (UC) Experience

Dec 04, 2015

In the quest for productivity and efficiency, small businesses and large enterprises alike are migrating toward Unified Communications (UC) – products that use hardware, software, and networks to provide consistent, user-friendly ways of communicating and collaborating across a variety of devices, platforms, and technology.

Some basic principles can make it easier for companies to benefit from Unified Communications (UC).

Plan for Multiple Use Situations

Companies realize the benefits of Unified Communications when everyone can access and use systems easily. Quality has increased greatly over the last 5 to 7 years, and users today have a higher expectation of what the communication experience should be like over all of their devices, no matter where they are.

What works for an executive at HQ using a high-bandwidth wired connection may be impractical for a plant manager, construction supervisor, or road warrior. That’s why it’s important to consider how Unified Communications (UC) will accommodate people working from different locations, using multiple devices and networks.

Don’t Skimp on the Audio

In order for any UC network to be usable for successful audio and video conferencing, users need good quality sound.
If the sound is unintelligible, then collaboration is next to impossible. Can everyone be easily understood? Do you get tired trying to understand everyone? Is the conference efficient and productive? Quality microphones and speakers along with echo cancellation can greatly improve audibility.

Keep it Simple

Users will often choose the path of least resistance – the most familiar mode of communication, not necessarily the best.

New systems or technologies that are difficult to learn, slow, or cumbersome, are not a good investment. To ensure buy-in, involve staff from across the enterprise in the selection and testing of technology for collaboration and communication.

Make it Accessible

Many organizations are moving away from costly boardroom-style conferencing setups toward multiple, small “huddle” rooms that are equipped with cloud-based conference solutions. Platforms such as Skype for Business and GoToMeeting are popular and economical options for web-based collaboration. Participants can host or attend meetings and webinars using a variety of networks and devices.

With the ability to quickly establish collaborative connections with colleagues working at home, vendors across town, or clients in another time zone – employees are becoming more productive and efficient.

MTG provides design, planning, and integration of AV infrastructure with Unified Communications (UC) systems and technologies. For more information contact Scott Harrold 952-842-2189.

Categories: AV - Audio Visual